The Stakeholder
The Housing Cooperative is a form of housing management, where residents themselves choose the head of management and make their own decisions about the house.
The Challenge
Due to poor communication, residents distrust their heads and think that he is stealing, and the head cannot quickly make decisions on managing the house due to a long process of decision making.
The Goal
Create a web service for managing the house in which residents will be able to watch reports of the head of the house, and the head will be able to effectively manage the house and provide residents with reports on management activities.
Work flow
Discover
Research
Kick-off Meeting
User Research
Kick-off Meeting
User Research
Define
CJM (Customer Journey Map)
IA (Information Architecture)
Flowchart
IA (Information Architecture)
Flowchart
Deliver
Brainstorming
Sketching
Wireframing
Interactive Prototypes
Usability Testing
Sketching
Wireframing
Interactive Prototypes
Usability Testing
Kick-off Meeting
It was very important to confirm the hypotheses collected in the previous step about the activities of the Housing Cooperative, as well as to determine the project limitations, project success indicators, business objectives, and stakeholder goals.
User Research
In order to understand the needs of our users, their goals and fears, we have conducted a quantitativeand qualitative research user, as a result of which we created personas in which all the information collected as a result of research was combined and structured.
CJM
In order to simply understand the customer's journey and to bring together our knowledge to get the complete picture of the customer's journey. Also, the aim of our mapping was trying to tell a story and identify weak points of the customer's journey.
FLOWCHART
IA
The IA helps us understand what the information we have, what the information we need. The IA grasps the range of content and functionality on the project and how that needs to be structured.
Deliver
Other Projects
Contacts:
Phone: +38 (050) 22 32 658
E-mail: shkuratova.n.p@gmail.com
E-mail: shkuratova.n.p@gmail.com
